CINCO MasterCard® Debit Card


Q: What are chip-enabled cards?

Q: Why are the cards changing?

Q: How do chip cards work?

Q: What if the retailer doesn't accept chip enabled cards?

Q: When will I get my card?

Q: Is the CINCO debit card safe?

Q: How do I use my chip card at a chip-enabled terminal?

Q: What happens when I need to return merchandise?

Q: What do I do if I find an erroneous charge on my account?

Q: When would I want to do a PIN transaction?

Q: Can I use my CINCO MasterCard® debit card to set up automatic bill payments?

Q: What number do I call to activate my new Debit card?

Q: What should I do if my CINCO MasterCard® debit card becomes lost or stolen?

Q: What do I need to do prior to traveling?

Q: Can my card be used for international transactions?

Q: Are there places where my card will be automatically denied?

Q: Will I ever be required to use my PIN?

 

Q: What are chip-enabled cards?

A: Chip-enabled cards are embedded with computer chips and tethered to technology that's used to authenticate chip-card transactions.
Cards equipped with computer chips are intended to replace cards with magnetic stripes on the back of them. Cards with magnetic stripes contain data that doesn't change from one transaction to another. That makes these cards easy targets for crooks, who use stolen card data to create counterfeit cards. But each time a chip card is used for payment in a chip reader, the card's chip creates a unique transaction code that cannot be used again, so if a thief creates a fake card based on stolen transaction information, the card will be denied because the information will be outdated. Experts point out that this technology will not totally prevent fraud from occurring, but it will make it harder for criminals to benefit from stolen card information.

Q: Why are the cards changing?

A: The new cards use chip technology, intended to prevent counterfeit card fraud and security breaches. This technology has been in use in Europe for several years and is now being deployed in the United States.

Q: How do chip cards work?

A: Just like magnetic stripe cards, chip cards are processed for payment in two steps: card reading and transaction verification. But there is a distinct difference in how the cards are read. Rather than swipe in a particular direction like you do with a magnetic stripe card, the chip card calls for "card dipping," which means inserting the card into a terminal slot and waiting for it to process information. Once the card is dipped, information flows between the card chip and the issuing financial institution to verify the card's legitimacy and create unique transaction data. This process will take a bit longer than a magnetic-stripe swipe, so the user will need to take a little more time to dip the card and allow the data to be transmitted You'll then have to sign for the transaction or enter a personal identification number (PIN) for verification that the card belongs to you.

Q: What if the retailer doesn't accept chip enabled cards?

A: If you want to use a chip card at a retailer that doesn't yet have the technology/equipment to support it, you may do so using the magnetic strip.

Q: When will I get my card?

A: All new chip enabled cards will be issued as of 3rd quarter 2016.

Q: Is the CINCO debit card safe?

A: Absolutely! Use your CINCO debit card to pay for purchases and shop with confidence knowing that CINCO protects your account and MasterCard®’s Zero Liability protection covers you for unauthorized purchases on signature transactions. And carrying your card is much safer than carrying a lot of cash or checks. 

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Q: How do I use my chip card at a chip-enabled terminal?

A:Using a chip card is a little different; not harder, just a bit different. 

Insert your card chip-side up and “chip-first” into the chip-enabled terminal. Your card remains in the terminal.

Follow the prompts on the terminal and wait for the transaction to be processed.

Remove the chip card after the transaction is approved and you are prompted to do so.

Q: What happens when I need to return merchandise?

A: It's the same as returning merchandise purchased with a credit card or check. Be sure to save your receipt in case you need to return an item. Returns are made directly with the merchant. The merchant will refund the purchase amount.

Q: What do I do if I find an erroneous charge on my account?

A: Contact the merchant directly to resolve the discrepancy .All participating merchants in the MasterCard® network are bound by rules and regulations as it applies to consumer inquiries and investigations. If you are unable to resolve the issue directly with the merchant, we will need to know the steps you have taken to resolve the issue before we can intercept on your behalf with MasterCard®.

Q: When would I want to do a PIN transaction?

A: If your card is denied as credit, try it as debit and use your PIN. Based on previous breaches, we have blocked different merchants and countries. You cannot use your debit card at any car rental agency.
If you find that you need some cash it's easy to get "cash back" at the point-of-sale terminal. It's quick and easy and you don't need to waste time locating an ATM. At the point-of-sale terminal, just swipe your card, select "debit" on the PlN pad and enter your 4-digit PlN. You will be prompted for "cash back". Select the cash back amount. The merchant will give you a receipt and the cash. 

Q: Can I use my CINCO MasterCard® debit card to set up automatic bill payments?

A: Yes. From Internet and phone charges to health club dues and insurance premiums, more and more service providers are offering the convenience of automatic bill payments using your CINCO MasterCard® debit card. It ensures that your recurring bills are paid on time without the hassles of writing checks every month. And there are no interest charges since your payments are automatically deducted from your checking account. The preauthorized amount can be fixed, like a magazine subscription, or it can fluctuate, like your utility bills - it depends on the terms you set with the service provider. To set up automatic bill payments, simply contact providers that send you bills on a regular basis and ask if they can bill your CINCO MasterCard® instead.

Q: What number do I call to activate my new Debit card?

A: Call 1-800-448-8268 to activate your new Debit card.

Q: What should I do if my CINCO MasterCard® debit card becomes lost or stolen?

A: Call 1-513-281-9988 or 1-800-252-4626 to report a lost or stolen card during business hours, or ELAN Fraud Department at 1-800-264-5578.

Q: What do I need to do prior to travel?

A: You need to alert CINCO of your travel plans in order to ensure your card is not restricted and you can travel hassle-free. We will need the dates and places of travel. Please call 513.281.9988 to speak with a Telephone Service Representative or submit our contact form and we will contact you.

Q: Can my card be used for international transactions?

A: No. Your CINCO MasterCard Debit card cannot be used for any transactions outside of the United States. This includes international online purchases, and international telephone sales.

Q: Are there places where my card will be automatically denied?

A: Yes. Your card will be denied at all car rental businesses and on all internet gambling sites.

Q: Will I ever be required to use my PIN?

A: Yes. Your PIN will be required in the following situations:
Inside Gas Stations and Drug Stores for a purchase of any amount
• At Meijer, Target, & Walmart for purchases over $50.
• In all states (except Ohio, Indiana and Kentucky) for purchases at Department stores, grocery stores, Discount Stores (ex. Dollar General, etc. ), Home Supply Warehouse stores (ex. Home Depot, Lowe’s, etc.) over $50.
• Any time your card is swiped (i.e., EMV chip is not used) for purchases over $50.
 

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