Frequently Asked Questions About CINCO Mobile

How do I access CINCO Mobile?

In order to access CINCO Mobile, you need PC Teller access (a valid Sign-On ID and Password) and a mobile device with an Internet connection. Simply enter the CINCO URL — http://www.cinco.org — into the browser of your Internet-enabled mobile device and then sign on using your PC Teller Sign-On ID and Password.
 

Who is CINCO’s Mobile Banking provider?

MShift powers CINCO Mobile. For more information on MShift, visit their web site at http://www.mshift.com.

Which mobile devices are supported for CINCO Mobile Banking?

You can access CINCO Mobile Banking from any Internet-enabled mobile device including iPhones and iPod Touches, Android phones, RIM BlackBerry phones, Palm Pres and Treos, Pocket PC devices, and most Internet-enabled phones.

How does CINCO Mobile Banking handle security?

CINCO Mobile is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s servers, and CINCO’s web servers is encrypted using Secure Socket Layer (SSL) certificates.

Is there a fee to use CINCO Mobile Banking?

No. CINCO Mobile Banking is free of charge.

What CINCO PC Teller services does CINCO Mobile include?

CINCO Mobile Banking includes the following PC Teller services:
• Account Summaries
• Account Transaction History
• Transfers

What happens if I get locked out of CINCO Mobile?

As with PC Teller, you must call CINCO Customer Service Center to reset your password. Once your password is reset, you must first specify your new password on PC Teller via your PC. For security reasons, you may not specify your new password on CINCO Mobile. Once your password is set up on your PC, you may use your Sign-On ID and password to immediately log in to CINCO Mobile.

Can I use CINCO Mobile if I don’t have a CINCO account?

No. You must have PC Teller Sign-On ID and Password in order to use CINCO Mobile.
I know I am entering my login information correctly, but I can’t login.
There may be one of several things that are occurring with your PC Teller account
1. PC Teller may be down. This can be confirmed by logging into http://www.cinco.org to verify.
2. MultiFactor Authentication (MFA) challenge questions may not have been set up on your account. Please go to PC Teller and set that up.
3. You may have one or more pages showing up on PC Teller that require your attention, such as email address confirmation pages, security update pages, or Terms and Conditions update. You will need to login to PC Teller and take care of those pages before you can use CINCO Mobile for privacy and security reasons.

Is there a list of steps I can take to see why I can’t login?

The following steps will narrow down any login problem:
1. Login to PC Teller successfully at http://www.cinco.org. If you can’t login to PC Teller, you cannot login to Mobile Banking.
2. Make sure the first page you see after you login shows your account information, not a promotion or a page which asks you to confirm information such as your email address. If one of these pages appears, respond as appropriate to the page, and try logging in to Mobile Banking after you have done that.

General Mobile Phone Questions

I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my login information?

Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Why can’t I see the first few transactions of my account history?

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

My phone’s home page for the Internet is a Google search page. When I put http://www.cinco.org in the search field, CINCO Mobile doesn’t show up.

Do not put the URL for CINCO Mobile in a search engine’s search field. Instead, use the browser’s Menu button and select the item where you can enter a URL directly, e.g., “Go to” or “Go to URL”, or click on the URL locator bar at the top of the browser and enter the URL directly.

When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.

Never use the browser’s Back button on a phone with CINCO Mobile, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages.

How do I know if my phone is web-enabled?

If you have a browser that allows you to see web pages on your phone’s main menu or home page, then it is web-enabled. The browser icon is usually a picture of Earth. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

I can’t log in with the Mobile Banking application that came with my phone.

There are several generic applications that claim that they can provide logins to your account. There is no guarantee that any of those will work or have reliable features. CINCO’s official Mobile Banking solution is found by entering http://www.cinco.org into your phone’s browser, not by using an application supplied by your carrier or a third party.

iPhones

Is there a way I can get an icon for CINCO Mobile on my iPhone?

Go to http://www.cinco.org on your iPhone web browser. When CINCO Mobile is on the page, press the “+” button at the bottom of the browser, and press the “Add to Home Screen” button. A screen will appear with the icon to be put on your iPhone and a title that you can modify. Press Add when you are done, and that icon and title will be on your iPhone.

I’m sure I’m typing in the right characters. Or am I?

iPhones automatically capitalize the first character you type in a text field. That is seen by the shift button on the left side of your keyboard being highlighted. You can force the character to be lower case by pressing the shift button once so it is not highlighted.

Blackberry Phones (RIM)

Why am I unable to log in using my Blackberry phone?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

I cannot connect to CINCO Mobile with my business BlackBerry.

You must be logged in to the BlackBerry Enterprise Server that your phone subscribes to in order to be able to access the Internet on your phone.

I’m sure I’m typing in the right characters. Or am I?

BlackBerries automatically capitalize the first character you type in a text field. You may have to backspace to delete the first character and then type it again. The character is not capitalized the second time.

My BlackBerry is not letting me download the BlackBerry shortcut on my business BlackBerry.

There may be permissions issues with the BlackBerry Enterprise Server that need to be modified. Please contact your BlackBerry Enterprise Server administrator to resolve.

When I use the Back button on my browser, weird things happen, like a blank page coming up or the previous page with error messages.

Never use the browser’s Back button on a phone with CINCO Mobile, especially after a page where you have entered information and pressed Submit or Continue. Use the links and tabs to navigate through the pages.

When I attempt to go to http://www.cinco.org, I get an error message, "Access Denied: Insecure SSL Request".

When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
 
   
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